FREQUENTLY ASKED QUESTIONS
Call BURNJOY - 830.387.9871 - Serving San Antonio & Surrounding Areas.
How To Select A Painting Contractor
Before hiring, be sure the contractor has been in business for over 2 years and has knowledge of what materials work best for your project.
Before hiring, find out if qualified painters will be on the job and if the company has insurance.
Ask for a reference list of previous work.
Find out how the final work will be warrantied before starting.
A quality job needs quality materials. Consult with the contractor to figure out what grade of paint will be used for the job.
What kind of surface preparation does the contractor do? A good painter never cuts corners to get quality results.
How To Select A Wallcovering Contractor
Make sure the contractor is familiar with the product that will be installed. Wallpaper is making a comeback these days and is not the same old wallpaper from the years past. It's returning with new trends, so making sure the installer is familiar with the product will help the installation process.
Before hiring an installer, make sure they are qualified. And because paperhanging is very much a craft, many professionals have received some type of formal training. Be sure the installer has enough experience, inspects the product and makes sure there is enough material to complete the job.
A wall surface needs to be prepared correctly before installing the product. Be sure to ask the installer what process they will use to prepare the wall surface. A poorly prepared wall surface affects quality results.
Properly installed wallpaper should have a smooth, flat surface finish with aligned seams. If any of these things aren’t satisfactory after job completion, ask the contractor if they will return (free of charge) to finish the job to a professional standard.
1. Who does the painting & who will supervise the job?
Burnjoy Company uses the "Lead Painter" system. Each of our Lead Painters manages a set crew of 2-3 painters. Although crew members change from time to time, the continuity this system offers has many advantages. For example, they are more productive and efficient as a team.
2. I've had bids before, and I get some prices that are high, low, and all over the place. Why?
The cost of a job is usually determined by the level of thoroughness, attention to detail and quality desired. For example, it costs more to properly prepare a surface for painting than to give it the "quick once over." We would be happy to review in detail our calculations for your project so you can make a fair comparison with other bids.
3. The last painter we hired would work for a few days, then be gone for a couple days. Always starting and stopping. Will you stay on the job once you begin?
Yes. We'll stay with the project and work until your painting is completed. Our goal is to have the same crew work on your job from start to finish.
4. Do you protect our furnishings and clean up after you are done?
Yes. Floors, furniture and areas that are not supposed to be painted will be covered with drop cloths or plastic sheets. On completion we will pick up and clean up to return your home to the condition that we found it.
5. Do you have references?
Yes, our references are available upon request. In addition to our customer references, we are careful to check all references of new hires. Burnjoy is proud to be a drug-free business. Our reputation means everything to us, This is why we have a thorough new-hire screening process, including a careful background check.
6. Do you have a warranty?
Yes, a one year limited warranty on most work. The warranty is included in our proposal package.
7. Are you bonded or insured?
Yes. Burnjoy is bonded and Insured. In addition to state mandated bonding requirements, we also maintain general liability insurance with $2 million dollar aggregate coverage, automobile liability insurance to $1 million dollars, and commercial insurance.
8. Can you help with other things besides painting, like drywall repairs, wallpaper or carpentry?
We are able to complete wall and ceiling repairs, install wallpaper and perform small carpentry tasks associated with the painting project. For larger jobs we are happy to refer you to our network of speciality contractors.
9. What kind of paint do you use?
We use premium quality products from all the major suppliers. However, the brand of paint we use can be influenced by other factors including customer preference, the nature of the project, and other bid specifications.
10. What do I have to do in order to get ready for the painters?
The only items we ask the customer to move are the small knick-knack type items and pictures. We come expecting to move furniture, window treatments and switch plates. Upon completion of the painting we will place all items we moved back to their correct locations.
11. Why hire Burnjoy Company?
Of the many reasons to hire Burnjoy Company, none is as important as your complete satisfaction. Our goal is to provide you with an exceptional paint job that meets or beats your expectations and will protect your investment for years to come.
We are proud of our reputation as one of the most reputable painting contractors, and are equally as proud that the majority of our work comes from referrals by truly satisfied customers.